IT Support Engineer
The role operates on a hybrid working model and offers opportunities for international travel; they have offices across Europe and Australia.
Key responsibilities include managing trouble tickets throughout their lifecycle on internal systems, support pre-sales and deployment teams at installation sites, conducting root cause analysis of incidents to resolve issues, updating troubleshooting information with new techniques and identifying hardware components that need to be returned via the RMA process.
The ideal candidate will have a background in IT including experience in remote support, hardware, OS (Windows/Linux/macOS), application installations and technical support technologies and an understanding of TCP/IP, UDP/IP. Possess excellent communication skills and enjoy building relationships with stakeholders.
- London - Central
- IT Support
- Contact Name:
- Rosanna Lyon