IT Support Engineer – 2nd/3rd Line – Hybrid Working – £50,000
An exciting opportunity has arisen for a motivated and driven IT/Desktop Support Engineer to join a global technology infrastructure company who provide IT solutions for some of the biggest names in the IT and financial services sector.
The role operates on a hybrid working model and offers opportunities for international travel; they have offices across Europe and Australia.
You will be responsible for offering technical support to customers, troubleshooting for all technical and helpdesk queries and work as part of the global post-sales support team to provide business solutions to business challenges using your technical expertise and knowledge of the market.
Key responsibilities include managing trouble tickets throughout their lifecycle on internal systems, support pre-sales and deployment teams at installation sites, conducting root cause analysis of incidents to resolve issues, updating troubleshooting information with new techniques and identifying hardware components that need to be returned via the RMA process.
The ideal candidate will have a background in IT including experience in remote support, computer hardware, OS (Windows/Linux/macOS), application installations and technical support technologies and have an understanding of IP Networking (TCP/IP and UDP/IP). Knowledge of VMware, GPU Hardware, PCoIP, Citrix, and other remoting protocols would also be highly desirable. You will have excellent communication skills and enjoy building relationships with stakeholders.
This is a great opportunity for an experienced 2nd Line or Desktop Support Engineer with a real passion for working within the financial services sector to join an established and reputable brand.
The salary on offer for this role is up to £50,000 per annum + great benefits.