IT Support Analyst

A renowned organisation in education and the performing arts is seeking an IT Support Analyst to provide  help desk services and assist in supporting the IT infrastructure.


This role is paying between £30,000-£34,000 (depending on experience) and is predominantly onsite (Central London, near Moorgate)


Main Duties & Responsibilities

  • Provide support to staff & students in the use of desktop operating systems and hardware and applications including email and log support calls and respond as appropriate.
  • Provide support to staff & students in the use of desktop hardware, including desktop and laptop computers, printers, photocopiers and other devices.
  • Provide support to staff & students in the use of telecommunications systems, voice mail and mobile devices.
  • Diagnose and solve problems relating to desktop hardware and software including desktop and laptop computers, operating systems, printers, applications, photocopiers and other devices.
  • Install, upgrade configure and maintain desktop hardware and software.
  • Maintain IT databases and documentation, including help desk systems, asset control systems, guidelines and procedures, system maintenance records, and other technical documentation.
  • Liaise with external suppliers to facilitate prearranged supplies of IT goods and services
  • To undertake projects as assigned by the Service Desk Manager.


Skills/experience required:

  • IT-related A-level or equivalent qualification
  • Have a good understanding of ITIL principles
  • Excellent customer service skills
  • Experience and competent knowledge of the use of IT equipment including PCs, laptops, printers and mobile devices
  • In-depth experience of Microsoft Office and Microsoft Office 365 products
  • A good understanding of Microsoft Windows 10
  • Experience in the use of Microsoft Active Directory/Exchange 365
  • Familiar in the use of software security products such as centralised AV and encryption
  • Experience in the use of a centralised support desk system
  • Experience with asset management
  • Hands-on ability to install and configure PC Hardware and Software.
  • Ability to diagnose and rectify PC and Printer hardware and software problems



  • Networking experience (VLAN tagging, routing)
  • Microsoft SharePoint/Office 365 experience
  • Microsoft SOL experience


London - Central
IT Support
Contact Name:
Will Cusack