IT Service Desk Team Lead

An established and globally renowned industry leader is seeking a proven IT Service Desk Team Lead to manage the service desk function and co-ordinate major incidents for the organisation. This is a hybrid role with a minimum of 3 days per week in their London (Paddington) office.
The successful candidate will be responsible for the day-to-day management of a team of 8 service desk engineers covering a range of technical issues and requests (1st & 2nd line). Duties will also include proving an escalation point for technical issues, co-ordinating and communicating service outages, analysing performance of all service desk activities, as well as visiting sites as required.
In order to be suitable for this role you must have proven experience in a Senior Helpdesk Analyst, Lead Service Desk Engineer, IT Support Desk Team Lead or similar senior role. It is essential to have proven man management experience and strong technical (1st / 2nd line) support skills. Any experience working to ITIL standards and / or ITIL certification will be considered highly beneficial, but is not essential.
This is a key role in a large reputable business that is looking to utilise the latest technologies to give them a commercial benefit. This IT Service Desk Team Lead role is paying a basic salary of £40,000 depending on experience plus benefits that generally include bonus (up to 5%), pension, life assurance, private medical, season ticket loan and 25 days holiday.


London - Central
IT Management
Contact Name:
Jon Heard