IT Helpdesk Team Leader

This is an excellent opportunity for an experienced Lead Service Desk Analyst to join a Dorking-based IT consultancy to lead their 1st & 2nd line Service Desk team, as well as providing 3rd line & escalation support. This role pays £50,000 and offers a hybrid flexible working week.
To be considered for this position you will have a solid IT support background covering BAU telephone & remote service desk support as well as onsite support.
The ideal person for this position will have previous experience working for an MSP providing hands-on customer support. Any further experience leading, training or mentoring a small team would be highly beneficial.  
Core skills & experience for this position include:
  • Windows Server & Azure

  • Active Directory & Azure AD

  • Office 365

  • Ticket allocation & escalation management

  • Training & mentoring

  • KPI & SLA management

My client has been in business for over 15 years and is very highly regarded in their chosen sectors. They can offer excellent career opportunities & training, as well as giving you the chance to work on the latest cutting-edge technologies.
This role pays £50,000 and offers a hybrid flexible working arrangement (circa 3 days in the office & 2 days from home once settled in).  If you are an IT Manager, IT Service Desk Manager, IT Helpdesk Team Leader, or a Senior IT Engineer with junior staff mentoring & training experience, and you are looking for a new challenge please send me your CV immediately.


IT Support
Contact Name:
Christian Patton