Cloud Engineer – Hybrid Working – £50,000
The role operates on a hybrid working model, working both from home and the office.
Key responsibilities include managing trouble tickets throughout their lifecycle on internal systems, support pre-sales and deployment teams at installation sites, conducting root cause analysis of incidents to resolve issues, updating troubleshooting information with new techniques and identifying hardware components that need to be returned via the RMA process.
The ideal candidate will have a background in IT including experience in remote support, Management of Cloud and on-prem technologies and services; ensuring its reliability and security on a daily basis. Management of Office 365 services including Teams, Exchange and SharePoint and managing changes to Cloud and network infrastructure to keep them up to date.
You will also act as an escalation point to the service desk and provide mentoring where applicable and have a large involvement in company-wide project work in collaboration with other IT staff and stakeholders. You will have excellent communication skills and enjoy building relationships with stakeholders.
This is a great opportunity for an experienced 2nd liner with a real passion for working with a team and autonomously and to join an established and reputable brand.
The salary on offer for this role is up to £50,000 per annum + great benefits and bonus.
- London - Central
- IT Support
- Contact Name:
- Ellie Sayer