Cloud Engineer – Hybrid Working – £50,000

An exciting opportunity has arisen for a motivated and driven Cloud Engineer to join a global mobility company who provide data solutions for some of the biggest companies across the UK.

The role operates on a hybrid working model, working both from home and the office. 

You will be responsible for offering technical support to users, troubleshooting for all technical and helpdesk queries and work as part of their UK-wide support team to provide business solutions to  challenges using your technical expertise and knowledge of the market.

Key responsibilities include managing trouble tickets throughout their lifecycle on internal systems, support pre-sales and deployment teams at installation sites, conducting root cause analysis of incidents to resolve issues, updating troubleshooting information with new techniques and identifying hardware components that need to be returned via the RMA process.

The ideal candidate will have a background in IT including experience in remote support, Management of Cloud and on-prem technologies and services; ensuring its reliability and security on a daily basis. Management of Office 365 services including Teams, Exchange and SharePoint and managing changes to Cloud and network infrastructure to keep them up to date. 

You will also act as an escalation point to the service desk and provide mentoring where applicable and have a large involvement in company-wide project work in collaboration with other IT staff and stakeholders. You will have excellent communication skills and enjoy building relationships with stakeholders.

This is a great opportunity for an experienced 2nd liner with a real passion for working with a team and autonomously and to join an established and reputable brand. 

The salary on offer for this role is up to £50,000 per annum + great benefits and bonus.

London - Central
IT Support
Contact Name:
Ellie Sayer