Service Lead

 

- Permanent full time role *non IT*

- Hybrid working (one day a week in London)

- Salary circa £70,000 plus 20% bonus and benefits

 

A growing company operating in the insurance space is looking for an experienced Services Lead to build and develop relationships with external partners as well as internal teams. Duties will include:

- Managing service agreements 

- Optimise and develop a more structured service delivery model/framework

- Ensure both services received/provided are in line with contractual agreements

- Being involved in service provision and support requests

- Reporting and monitoring KPI's

- Project and change delivery work

 

To be considered suitable you will have a strong background in service management/delivery along with the following skills:

- Strong stakeholder management skills

- Reporting experience against KPI's

- Understanding of legal agreements and service contracts

- Strong problem solving skills

- Experience in either outsourcing services, service provision or being a receiver of services