Business Analyst – Insurance Claims

Agile Business Analyst - Insurance Claims Platforms

*Home Based / Remote, 6 month fixed term contract, £70,000*

A leading global insurance company is looking for Business Analyst with previous experience in insurance claims handling and platforms.

This is an initial 6 month fixed term contract that can be home based.

Duties will include business analysis to improve the efficiency of the claims process

  • Improving the First Notice of Loss process using data extracted by an AI tool
  • Gaining key customer insights via the Claims Customer satisfaction survey
  • Leveraging AI to detect potentially large losses and direct them to the right Claims Managers
  • Making the claim handling process more streamlined and efficient by exploiting the OOTB workflow capabilities of Guidewire Claim Centre v9
  • Elicit, understand, challenge and translate the business value into requirements, creating appropriate user stories 
  • Analyse, document and challenge end to end business processes and customer journeys.
  • Work closely with the Product Manager to ensure that any user story is detailed, thorough and ready for development, owning the story from conception to final delivery of value.
  • Ensure solution designs align with Enterprise Architecture principles 

To be considered suitable you will need the following skills/experience:

  • Working in an Agile environment
  • Claims process understanding
  • Working with teams located across multiple time zones
  • Data flow & contract analysis and definition
  • Effective user story writing/management
  • Skilled in the analysis and documentation of complex business processes.
  • Knowledge of Guidewire Suite

To apply please send a copy of your CV.


IT Management
Contact Name:
Chris Hiett