Support Engineer

A global insurance firm is seeking a skilled Systems Support Engineer with a strong understanding of the Software Development Life Cycle (SDLC), blue-green deployment strategies, and automation using CI/CD pipelines. The ideal candidate will have experience in SQL database maintenance, backup and restore operations, and using Real User Monitoring (RUM) tools like Datadog for troubleshooting application issues. A good working knowledge of Azure Infrastructure and Entra is essential.


Please note this is a fully remote/work from home role, and is a 12 month fixed term contract. The role is paying £60,000 per annum plus good benefits. The working week is 35 hours, Monday-Friday.


Key Responsibilities:

  • Provide technical support for applications, ensuring high availability and performance.
  • Maintain a comprehensive understanding of the Software Development Life Cycle (SDLC) to support development and deployment processes.
  • Implement and manage blue-green deployment strategies to minimize downtime and ensure smooth rollouts.
  • Develop and maintain automation scripts and CI/CD pipelines to streamline application deployments.
  • Perform SQL database maintenance, including backup and restore operations, to ensure data integrity and availability.
  • Utilize Real User Monitoring (RUM) tools like Datadog to monitor, diagnose, and troubleshoot application issues in real-time.
  • Collaborate with development and infrastructure teams to resolve application-related issues and optimize performance.
  • Manage and maintain Azure infrastructure, ensuring the reliability and scalability of deployed applications.
  • Use Entra for identity and access management, ensuring secure and efficient access to applications.
  • Document support procedures, issue resolutions, and system configurations to build a knowledge base for the team.
  • Stay current with industry trends and best practices in application support, deployment, and monitoring.


Required skills/qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as an Application Support Engineer or similar role.
  • Strong understanding of the Software Development Life Cycle (SDLC).
  • Experience with blue-green deployment strategies.
  • Proficiency in automation using CI/CD pipelines.
  • Solid skills in SQL database maintenance, backup, and restore operations.
  • Hands-on experience with Real User Monitoring (RUM) tools, such as Datadog.
  • Good working knowledge of Azure infrastructure and services.
  • Experience with Entra for identity and access management.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication and interpersonal skills.


Preferred Skills:

  • Knowledge of other cloud platforms and services.
  • Familiarity with other monitoring and logging tools.
  • Experience with scripting languages and automation tools.
  • Understanding of security best practices and compliance standards.
IT Support
Contact Name:
Will Cusack