Application Support Analyst – Home Based
As the Application Support Analyst/IT Support Analyst, you will be providing application support, implementation support and providing continuing assistance and expertise to the large installed base of users in their client base.
Key responsibilities include providing 1st and 2nd line telephone support to customers, troubleshooting, and solving technical issues, monitor and updating activities in the CRM system, site visits to install new software systems and connecting software to various hardware devises.
The ideal candidate will have an IT background from a technical standpoint through experience gained working in a similar role and enjoy building relationships with stakeholders. An understanding of TCP/IP, Windows Active Directory, Networking with some SQL knowledge would be advantageous. MCSE certification is highly desirable.
- IT Support
- Contact Name:
- Rosanna Lyon