A well-established, fast growing hospitality company are looking for a 1^st Line Help Desk Analyst to join the team based in their offices in North London.

To be suitable for the role you must be fluent in Mandarin, candidates who do not speak Mandarin will not be considered for the role. 

The ideal candidate will have 1+ years’ experience within a 1^st Line IT Support Analyst, Helpdesk Analyst, Service Desk Analyst or 1^st Line IT Support Engineer role. 

As the 1^st Line Help Desk Analyst reporting to the Head of IT, you will be responsible for providing necessary 1^st line IT support to the business for all IT systems including end-user systems, general hardware and infrastructure, networking, business applications, MiCloud IP phone systems, Windows server Active Directory and CCTV.

Key responsibilities will include providing 1^st line end user support for all IT systems and providing IT support to colleagues in the office and remotely, troubleshooting issues and resolving where possible or escalating to external support companies where required. You will also conduct routine IT administration, assist with IT project work, help to write end-user IT documentation and proactively identify issues and projects to improve the efficiency of technical systems.

The ideal candidate will have 12+ months experience in a 1^st line support role and will be a self-starter with excellent communication, organisation and problem-solving skills. You will have prior experience with Active Directory, supporting Windows 10, IOS, Android and Office 365 and general desktop support (PC hardware, printers, scanners, projectors etc.).  

The salary on offer for this role is between £28,000 - £32,000 per annum dependent on the level of experience. This role is the perfect opportunity to develop a career in IT.