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1 in 5 line managers are not effective at their job

Insight | Poor manager relationships | New study | Research

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One in five line managers are not effective at their job, a new study has suggested.

Research from Towers Watson found that poor manager relationships were cited as one of the key reasons employees would think about changing the business they work for, with one third of respondents saying this. 

The study found that a third of managers do not tutor employees on how they can grow in their role, while a quarter do not properly evaluate performances in personal development reviews.

Findings indicate that managers are not communicating effectively with their staff, as just a third of leaders involve workers in the decisions that impact their day-to-day role. 

Towers Watson identified that staff recognise the risks that managers encounter in their job, with 37 per cent admitting that their manager did not have sufficient time to handle the people elements of management. 

Some 21 per cent of managers argued that they did not find the online tools and resources required to help them manage direct reports, while only half of managers said the information required to update their team on vital organisational changes was available to them. 

Radha Chakraborty, UK leader, talent management and organisational alignment at Towers Watson, said: “We know from our research and consulting with clients that employers are currently facing huge challenges in retaining high performers and those with critical skills in their workforce. 

“Our findings also show that companies are underestimating how important their immediate team dynamics are in securing the long-term commitment of their employees.”

Ms Chakraborty explained that time and resource pressures are an “ongoing theme” for companies in the UK, but warned that efficient and clear processes can help organisations to improve the working environment for team members.

She noted that managers should focus their time on employees who will have the “most impact on the bottom line”.


Posted by Jon Aspinell on 23rd February 2015

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