Leaders need to show their personal side more often if they wish to be seen as trustworthy, according to new research conducted by the Chartered Institute of Personnel and Development (CIPD) and the University of Bath.
The study found that leaders should be encouraged to reveal their personal side and take an interest in the experiences of their employees if they want to build and maintain relationships of trust.
HR has a crucial role to play in facilitating this more open style of management through recruitment and development, the CIPD claims.
It could do so by conducting values-based interviews, providing information on self-awareness, assessing staff using 360-degree feedback, creating environments where staff could have open conversations about trust and visibly rewarding trustworthy behaviours.
According to the report, entitled 'Cultivating trustworthy leaders', people are still uncertain about their future and now require a "greater and more overt demonstration of trustworthiness from leaders".
Claire McCartney, research adviser at the CIPD, said: "It's proven that organisations with high levels of trust perform better in terms of innovation, problem solving, engagement and knowledge sharing.
"Given the recent crises in trust in the banking and healthcare sectors in particular, it’s more important than ever that HR steps up to provide the appropriate platforms for trustworthy leaders to develop."
However, the report also warns that HR departments may already have in place many rules and policies that are not conducive to the formation of trusting relationships.
These could be perceived by employees as evidence of a lack of confidence in the workforce; they also give staff little opportunity to earn trust by demonstrating their reliability.
Professor Veronica Hope-Hailey, dean of the School of Management at the University of Bath, said HR processes and systems can sometimes prevent people from using their own judgement to appraise leaders' trustworthiness.
She added that while HR processes are generally good as measuring ability and predictability, they are less effective when it comes to "softer elements" such as benevolence and integrity. In contrast, these are better assessed by considering an individual's whole character.
Posted by Jon Aspinell on 28th April 2014
Office Assistant - 1 year FTC
This fun, vibrant sports media office is looking for an Office Assistant to cover a year long maternity leave for the...
Client Accountant (Fund Accountant)
City of London, London
£45000 - £50000 per annum + benefits inc. bonus
A market leading private equity and real estate fund accounting firm is seeking a qualified accountant (ACA/ACCA) wit...
City of London, London
£25000 - £36000 per annum + benefits inc. bonus
**To be suitable for this role you MUST be working in a client facing role within a Accountancy Practice or within fi...
Part Time In-house Recruiter
£35,000 pro rata
The Ashdown Group have been engaged by an extremely successful organisation to bring in-house a talented and driven r...
Manager - Fund Accounting (Client Ser...
Up to £75000 per annum + excellent bens inc. bonus
A market leading financial services company based in central London is seeking a Client Service Manager to join its g...
Marketing Manager -
Up to £48000 per annum
A Marketing Manager is required by a very successful Wokingham (Berkshire) based enterprise that has been established...
How can you ensure cohesive communication with a team of remote workers?
Remote working is becoming increasingly adopted by organisations across the globe - whether that takes the form of an...
Can HR tech ease workplace conflict?
Workplace conflict is mostly unavoidable - particularly when businesses hire strong-minded talent with big ideas. Ego...
What to prioritise in your employee experience
The candidate experience has long been valued by employers looking to attract fresh talent. Now, however, companies a...
What can HR expect in 2018?
HR departments are set to face many new challenges in 2018, from the technological to the traditional. Among the most...
From communication to drive: The importance of soft skills
Soft skills are often difficult to quantify, yet they can become an absolute necessity for your business to reach its...
Only one in three workers say their employers offer training
Just one-third of workers report that their employer offers regular training opportunities, a new poll by the Trades ...