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All calls recorded

Terms | Privacy | Recording | Phone Call

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Ashdown Group Ltd has a telephone system that records all incoming and outgoing conversations. Like many other organisations, recording calls is a standard practice that allows for quality monitoring, training, compliance and security.
We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation.

Under normal circumstances a recorded call will not be retrieved unless:
  • It is necessary to investigate a complaint;
  • There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime; or
  • It is necessary to check compliance with regulatory procedures.

Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with the Data Protection Act 1998. It will be:
  • Adequate, relevant and not excessive;
  • Used for the purpose(s) stated in this policy only and not used for any other purposes;
  • Accessible only to managerial staff;
  • Treated confidentially; and
  • Stored securely.

Posted 17/03/17 at 09:50 by Ashdown Group

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