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At the Ashdown Group we continually strive to improve the quality of our service to both our clients and our jobseekers. We believe that it is only through honest evaluation and assessment of the services we offer that we can continue to develop.
Our clients and jobseekers remain an invaluable resource in continuing this process of improvement, and as such we have been asking those we help to offer their feedback by rating our service and their experience of working with the Ashdown Group.
Would you like to comment as an Employer or as a Jobseeker?
Below are a selection of the comments we have received from some of our customers and jobseekers.
• "From the moment I spoke with Ashdown about SCA's needs and my preferred way of working I was thrilled with the understanding and professionalism I received. I was paired with an Account Director who really wanted to understand SCA and together we could align our recruitment strategy to ensure that all vacancies were advertised in the right way and I was seeing the right candidates. They are highly professional as well as straight talking. I trust them completely with any role profile and would happily recommend Ashdown."
SCA - HR Advisor
• "Ashdown have been an excellent permanent staff recruitment partner for Ballard Chalmers. In particular the personal account management has been a pleasure, the staff we have hired have been first-rate, and the commercial arrangements have been fair and the best in the market."
Ballard Chalmers - Development Director
• "I just wanted to pass on my gratitude for what you done on my behalf over the last month or so. As you can probably understand the news on friday came as a blow. I don't feel I really took the chance to thank you properly. I have written to and called lots of recruitment consultants over the past few months and most don't seem to have the time of day, so to work with someone that was even willing to return my calls, nevermind back me, was refreshing and and a big confidence boost. I am continuing with my job hunt and hopefully if the opportunity comes up I'd love to have you represent me again."
Helpdesk Analyst Jobseeker
• "I would like to congratulate your contract operations department - the payment of invoices and expenses is the most efficient I have experienced in my time as a contractor."
Project Management Contractor
• "Our Account Manager has demonstrated great perseverance and professionalism which has been greatly appreciated. Considering that most recruitment agencies are a nightmare to work with, you are very refreshing. Our Account Manager achieved the perfect balance between communicating via phone and email."
IFF - HR Advisor
• "Best agency I have used in over six years of contracting. My Account Manager and the contract support team are absolutely brilliant!"
Desktop Support Contractor
• "My Account Manager is consultative and approachable. She listens to her client's needs, matches only suitable candidates and gives you honest assessments of them. She is great at her job!"
ASP Multimedia - European Director
• "Ashdown have now delivered 2 quality candidates for us (in IT and Accounts) and really delivered against our requested profile."
Call Vision Technologies - Managing Director
• "The service has been top quality."
Telecity Group - HR Advisor
• "Very professional and speedy!"
HR Advisor, ITN News
• "Very professional, not too pushy as most recruitment agencies are!"
HR Manager, Orbis Software
• "Impressed - few agencies take the time to offer such a good service."
Field Support Jobseeker
• "My Account Manager was great... Very quick, proactive and efficient. I had no problems at all."
HR Advisor Jobseeker
• "Thank you to our Account Manager and team for all the hard work in finding us candidates, it was very much appreciated."
Basekit - CTO
• "Your level of service is high and would work with you again/recommend you to colleagues."
Marketing Manager Jobseeker
• "My Account Manager was very informative and as an in-house HR professional I would use her in the future."
HR Manager Jobseeker
• "The two Account Managers I worked with have both been the most professional consultants I have encountered in my career. Few consultants return my calls, keep me up-to-date on vacancies, check on me on the day of the interview, or even liaise with other consultants in the business to help get me a job interview. They're the only agents who listen receptively to my needs/career direction. They were very understanding of my own contingencies to move back to Leicester. They never gave up looking for me when other consultants would have. I'll always be grateful for that. They've been really proactive and they are the few agents I know who forward me to subsequent interviews should the first interview not workout. I have the faith and confidence in giving their contact details to friends and colleagues if they need help in finding a job. In fact, I already have. In the future, should things not workout in any position, I would call without hesitation and have no qualms or fear of being judged. The people at Ashdown have been great to talk to - warm and friendly. Thanks again for all your hard work with me."
Windows Administrator Jobseeker
• "I found my Account Manager to be very helpful and supportive in what was quite a complex process with the client, and made more complicated by my own situation. Rearranging the interviews with everyones schedule and my own was done so that I could get to the various meetings without too much disruption. Most importantly, in a situation where it was highly likely that I would not have ended up with this job, I did end up with it! I think you were a significant part of helping that happen."
IT Director Jobseeker
• "I dealt with an Account Manager who is a credit to your organisation. She was very helpful and professional at all times and provided me with everything I needed to know for my interview well in advance."
Windows Adminstrator Jobseeker
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• "I found the amount of contact and advice much better than other agencies and felt well informed throughout the process which is sadly not always the case in the recruitment business."
Development Manager Jobseeker
• "You found the perfect man for the job we had."
Berryman - IT Manager
• "The whole process was handled in a professional manner and I was given some invaluable advice for the interview. I thought the advice sheets I was sent were brilliant and really useful. Thank you for making this process go smoothly"
Training Manager Jobseeker
• "Excellent and Efficient Service."
Community Development Foundation - HR Manager
• "Impressed - few agencies take the time to offer such a good service."
Field Support Jobseeker
• "I was very happy with the service received from our Account Manager and the rest of the Ashdown Group team. The communication was very freindly and professional. I thought it was exceptional that our Account Manager - even though he had left work hours before - came back in after hours to help finalise the process."
Plan UK - HR Administrator
• "The Account Manager dealing with the role I interviewed for passed on any new information promptly, including the news that another candidate had been selected - communication often goes silent at this point with many recruitment consultants, so I was impressed with that."
Programme Manager Jobseeker
• "Thank you for the excellent service that you have provided throughout this process - we have been highly satisfied with your speed of response and the quality of the majority of the candidates that you put forward for interview. Well done."
Global Refferral System - IT Manager
• "The approach to managing the process was good and I think that was a result of the Account Manager who is very personable and responsive i.e. available when I phone, replies and responds quickly to questions and feedback, thoughtful in approach and information gathering. I think your service is better than others and that is a result of the people and their approach and style."
HR Manager Jobseeker
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• "The Account Managers dealt with have taken the time to understand the requirements of the roles, and have provided some good candidates within short turn around times."
PRS for Music - Recruitment Advisor
• "I found my Account Manager friendly, understanding and very professional. I would not hesistate to use them again in the future."
VB.NET Developer Jobseeker
• "Excellent service offered by Ashdown and will definitely be using them again. I have no hesitation in recommending them! Well done and Thank you."
Club La Costa - HR Assistant
• "Our Account Manager was brilliant, plus it was a pleasure to speak with new business team in the first instance."
Snap Surveys - Sales and Marketing Director
• "My experience with your company so far has been excellent and I don't know what you could do to improve on your service... the Account Manager I have been dealing with is excellent and has his finger totally on the pulse. He is very empathetic and offers good guidance - so perhaps one idea would be to promote him!?"
Management Jobseeker
• "I was very pleased with the service received. I would have no hesitation to use the Ashdown Group again."
Nugent Care - IT Manager
• "Very professional service. I cannot think of any areas that could be improved."
MS Office Developer Jobseeker
• "Attentive, friendly and professional service."
Facilities Management Group - Development Manager
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• "I think the Ashdown Account Manager gave excellent general advice to set me up for the interview and I appreciated that they would find out answers, whenever I asked them a question they did not know. Overall well done."
Business Analyst Jobseeker
• "My Account Manager was very professional and support was excellent!"
London Care - HR Manager
• "The help I received was impeccable and queries were responded to quickly and thoroughly."
Data Analyst Jobseeker
• "We've received really friendly & efficient service."
Neural Technologies - HR Manager
• "I think you have done an excellent job."
SQL Developer Contractor
• "Excellent service. Have used your firm for several vacancies now."
Russell Jones & Walker - Senior HR Officer
• "I thought the way I have been dealt with in looking for a new job has been very professional."
Helpdesk Analyst Jobseeker
• "My Account Manager worked hard to meet our requirements & was always friendly & professional."
Head of Business Systems, Norland Managed Services
• "Delightful Service"
IT Manager, Crocus
• "Absolutely Excellent. No complaints at all... most effective agent I have worked with in the past 7yrs!"
Desktop Support Jobseeker - Bolton, Lancashire
• "I have always received a very high standard of service and professionalism from all the staff. Thanks for your assistance in 2008."
Group HR Officer, Telecity Group
• "Very happy with the dialogue shared with my consultant. Professional & supportive at all times."
Marketing Manager Jobseeker - Aylesbury, Buckinghamshire
• "I've had a great experience with the Ashdown Group. Good communication, informative and professional."
IT Management Jobseeker - London
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