Support Analyst

A successful and well established business is looking to recruit an experienced Support Analyst to provide 1st, 2nd and some 3rd line support to internal users in a standalone role. Initially a 4 week contract, there is potential for extension and possibly a permanent role in time.

In a standalone role you will be responsible for supporting around 100 internal users, plus providing some remote support for other UK offices. The majority of your work will be providing 1st/2nd line heldpesk/desktop support via email, phone and face to face however you will also be maintaining Windows Servers and administering Active Directory and Exchange. You must be prepared to deal with 1st/2nd line issues, but also be confident in tackling more complex desktop, server and network problems where necessary.

In order to be suitable for this varied support role you will have a good understanding of Windows 2003 or 2008 Server environments, Active Directory and Exchange. Please note, this position is all encompassing and will involve telephone, desktop and some server based responsibilities.

The ideal candidate will come from a similar role with experience of providing both remote, hands-on and face to face support, for standard software packages, desktops and peripherals. It is essential that you have excellent verbal and written communication skills with the ability to provide professional support at all levels of a business.

Although initially a 3 week contract, there is a strong possibility of extension and the potential for the role to become a permanent position. The company are looking to pay an hourly rate of £20 depending upon your experience.