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Service Desk Manager

  • Salary: £42,000
  • Location: North West London, London
  • Job Type: Permanent
  • Sector: IT
  • Reference: ASH09176SG
  • Consultant Name: Sheryl Griffin
  • Telephone: 08456 434 456
  • Email: Send email
  • The Ashdown Group has been engaged by a security services consultancy to assist them in their search for a Technical Service Desk Manager.

    Reporting to the Head of IT you will be an experienced service desk manager, with a strong technical background and a robust understanding of ITIL frameworks and SLA's, preferably gained in the IT services or finance sector.

    The client is looking for somebody with good IT security experience covering firewalls, endpoint security , networking and infrastructure support. Ideally you will have a background providing not only good support, but also have moved towards Service Delivery Management.

    The client may consider somebody who is a helpdesk team leader looking to make the next step up.

    You will possess good experience writing procedures and processes, measuring performance against SLA's and managing the technical team .

    This role requires you to have excellent communication skills and to be comfortable liaising with clients and ensuring delivery of services to the clients.
    • Free parking
    • Excellent career prospects
    • On going training

 
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