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Service Desk Analyst

  • Salary: £50,000
  • Location: Central London, London
  • Job Type: Permanent
  • Sector: IT
  • Reference: ASH09517HWN
  • Consultant Name: Heidi West-Newman
  • Telephone: 08456 434 456
  • Email: Send email
  • Supporting Front, Middle and Back Office users on a shift basis - the Service Desk team is responsible for 24/7 support and the successful candidate who joins the team will be expected to work on all of the different shifts on a rotational basis.
    Overnight support includes supporting overseas remote offices as well as a significant set of users who work in the London office.

    An MCSE is essential to be considered for this role as is experience of working in a similar position in a Trading, Investment banking or Finance company.

    This role requires a dynamic individual with the confidence to take ownership of multiple technical problems and ensure professional and regular communication is provided until resolution is achieved.
    The team is focused on knowledge sharing, providing an excellent service to the business and staying up to date with new technologies and approaches.

    The role would suit a bright individual who is a technology enthusiast with the ability to contribute to devising and implementing new processes and procedures across the team.

    To be suitable for the role you must be an excellent communicator with commercial experience of supporting Microsoft based operating systems and applications in a large user environment.
    You must have worked in a structured Service Desk / Helpdesk environment previously.

    Experience supporting the following technologies is essential:

    • Windows XP, Internet Explorer, MS Office 2003 Suite & Active Directory
    • Exchange client support - Outlook 2007
    • Lotus Notes
    • Citrix Metaframe
    • TCP/IP

    If you also had experience with JRE and Netbackup this would strengthen your application.

    The Service Desk team is responsible for 24/7 support and the successful candidate who joins the team will be expected to work on all of the different shifts on a rotational basis.
    • Skills: Bloomberg, Reuters, Trayport, Windows, Citrix, Lotus Notes, TCP/IP & JRE
    • An MCSE is essential to be considered for this role as is experience of working in a similar position in a Trading, Investment banking or Finance company
    • Offering a basic salary of £35-50,000 per annum dependent on relevant skills and experience

 
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