You are here > Home > Jobseeker > Search for Jobs

#

Senior Service Desk Analyst

  • Salary: £35,000
  • Location: West End
  • Job Type: Permanent
  • Sector: IT
  • Reference: ASH09491DD
  • Consultant Name: Debbie Davies
  • Telephone: 08456 434 456
  • Email: Send email
  • Our client is a large professional services firm with a requirement to add an additional Senior Support Analyst to their frontline IT support team.

    Supporting almost 3,000 users in a high-volume and fast-paced environment you will work as a specialist in Windows desktop issues, MS Office applications and Blackberry devices. You will be expected to be an expert in these applications and able to understand and resolve a variety of 1st & 2nd level technical and functional issues, closing a high volume of calls on a daily basis.

    The business has migrated to Windows 7 and Office 2010, so experience in supporting these versions is essential, coupled with a good working knowledge of user administration in Active Directory.

    Your customer service and communication skills must also be outstanding.

    As a senior member of the team you will be expected to ensure sufficient cover is on the desk at all times, monitor and report on call records in relation to SLAs and KPIs, create service desk and incident reports, work as a mentor to junior team members, work to improve performance and efficiency within the team's formal processes and act as a link between IT and the end users within the business.

    The standards and expectations of this clients are extremely rigorous - you will need to ensure your CV is flawless, well-written, concise but expansive. You need to show on your CV that your business background and stability is excellent. The most suitable candidates are likely to have previously experienced a similar background.

    This company are well known for the investment they make in their staff and hope to offer the right candidate training and progression within the organisation.
    • £35,000 basic salary, plus benefits
    • Central London, West End
    • Excellent business to work for, highly professional environment


 
Similar jobs
  • Application Support Analyst

    A large professional services firm is seeking a new Application Support specialist to join their web platforms support and administration team. In order to be suitable it is essential that you have worked with...

  • Helpdesk Analyst

    A market leading financial services company is looking for a Helpdesk Analyst to join their Service Desk team. They will be the primary point of contact for customers requiring IT support and providing this support to...

  • Helpdesk Analyst

    Our client is, a rapidly expanding software house designing, developing and supporting software applications for a wide range of clients. Due to expansion they are looking for additional helpdesk analysts / 1st line...

  • IT Support Analyst

    A reputable charity organisation that operates nationally is seeking an experienced IT Support Analyst to join a small team. This role will involve remotely providing team leadership for two junior IT Service Desk...

  • IT Support Technician

    My client is a well-established and leading organisation with offices in Kent and London. Due to continued growth and expansion the IT team require an addition IT technician to provide 1st and 2nd line telephone and...