You are here > Home > Jobseeker > Search for Jobs


Senior Service Desk Analyst

  • Salary: £35,000
  • Location: West End
  • Job Type: Permanent
  • Sector: IT
  • Reference: ASH09491DD
  • Consultant Name: Debbie Davies
  • Telephone: 08456 434 456
  • Email: Send email
  • Our client is a large professional services firm with a requirement to add an additional Senior Support Analyst to their frontline IT support team.

    Supporting almost 3,000 users in a high-volume and fast-paced environment you will work as a specialist in Windows desktop issues, MS Office applications and Blackberry devices. You will be expected to be an expert in these applications and able to understand and resolve a variety of 1st & 2nd level technical and functional issues, closing a high volume of calls on a daily basis.

    The business has migrated to Windows 7 and Office 2010, so experience in supporting these versions is essential, coupled with a good working knowledge of user administration in Active Directory.

    Your customer service and communication skills must also be outstanding.

    As a senior member of the team you will be expected to ensure sufficient cover is on the desk at all times, monitor and report on call records in relation to SLAs and KPIs, create service desk and incident reports, work as a mentor to junior team members, work to improve performance and efficiency within the team's formal processes and act as a link between IT and the end users within the business.

    The standards and expectations of this clients are extremely rigorous - you will need to ensure your CV is flawless, well-written, concise but expansive. You need to show on your CV that your business background and stability is excellent. The most suitable candidates are likely to have previously experienced a similar background.

    This company are well known for the investment they make in their staff and hope to offer the right candidate training and progression within the organisation.
    • £35,000 basic salary, plus benefits
    • Central London, West End
    • Excellent business to work for, highly professional environment

Similar jobs
  • 1st Line Support Technician

    A highly successful, Epsom based enterprise whose customer base includes a number of well-known recognised brands are looking for a 1st Line Support Technician with a keen interest in technology and excellent customer...

  • Application Support Analyst

    A long standing financial services company based in central London is seeking an Application Support Analyst to join its large IT team. Working as part of a dedicated application support team this role will involve...

  • Helpdesk Analyst

    A fantastic opportunity has arisen within a small IT Managed Service Provider. They are looking for a Helpdesk Analyst to join the team supporting their varied city-based clients...

  • Interim Helpdesk Analyst

    An established industry leading professional services firm is looking for a proven Interim Helpdesk Analyst (1st & 2nd Line) to join their team. The successful candidate will be tasked with providing 1st line...

  • IT Support Analyst

    This award winning, company based in Manchester are seeking a support technician to provide 1st line support across their IT hardware and software applications...