You are here > Home > Jobseeker > Search for Jobs

#

Senior Service Desk Analyst

  • Salary: £35,000
  • Location: West End
  • Job Type: Permanent
  • Sector: IT
  • Reference: ASH09491DD
  • Consultant Name: Debbie Davies
  • Telephone: 08456 434 456
  • Email: Send email
  • Our client is a large professional services firm with a requirement to add an additional Senior Support Analyst to their frontline IT support team.

    Supporting almost 3,000 users in a high-volume and fast-paced environment you will work as a specialist in Windows desktop issues, MS Office applications and Blackberry devices. You will be expected to be an expert in these applications and able to understand and resolve a variety of 1st & 2nd level technical and functional issues, closing a high volume of calls on a daily basis.

    The business has migrated to Windows 7 and Office 2010, so experience in supporting these versions is essential, coupled with a good working knowledge of user administration in Active Directory.

    Your customer service and communication skills must also be outstanding.

    As a senior member of the team you will be expected to ensure sufficient cover is on the desk at all times, monitor and report on call records in relation to SLAs and KPIs, create service desk and incident reports, work as a mentor to junior team members, work to improve performance and efficiency within the team's formal processes and act as a link between IT and the end users within the business.

    The standards and expectations of this clients are extremely rigorous - you will need to ensure your CV is flawless, well-written, concise but expansive. You need to show on your CV that your business background and stability is excellent. The most suitable candidates are likely to have previously experienced a similar background.

    This company are well known for the investment they make in their staff and hope to offer the right candidate training and progression within the organisation.
    • £35,000 basic salary, plus benefits
    • Central London, West End
    • Excellent business to work for, highly professional environment


 
Similar jobs
  • 1st Line IT Support Engineer

    A highly successful and well established organisation based in Leatherhead are looking for a 1st Line IT Support Engineer with exposure to AV (Audio Visual) to join their IT team...

  • Desktop Support Analyst

    A corporate, city based firm are looking to find a dynamic Desktop Support Analyst with excellent 1st line support skills and exposure to 2nd line problem solving...

  • Helpdesk Analyst

    A highly successful, market leading software house based in Kingston are looking for a motivated Helpdesk Support Analyst to provide 1st and 2nd Line support to their internal users...

  • Helpdesk Analyst

    A reputable global brand is looking for a bright and articulate Junior Helpdesk Support Analyst to join an established team due to growth. The successful candidate will be responsible for providing efficient 1st / 2nd...

  • Helpdesk Analyst

    A reputable global brand is looking for a bright and articulate Junior Helpdesk Support Analyst to join an established team based. The successful candidate will be responsible for providing efficient 1st / 2nd line...