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IT Support Analyst

  • Salary: £24,000
  • Location: Harpenden, Hertfordshire, England
  • Job Type: Permanent
  • Sector: IT
  • Reference: ASH15683LH
  • Consultant Name: Laura Hodson
  • Telephone: 08456 434 456
  • Email: Send email
  • A highly successful and rapidly growing services business have a new opportunity for a talented and passionate IT Support Assistant to join their Helpdesk team.

    You will be responsible for aspects of 1st line support for a user base of over 400 across multiple sites, plus IT administration and project assistance. This is an excellent opportunity to work alongside an established technical team, with a genuine path for skills development and training.

    Duties will include starter, leaver and permission changes, hardware and software troubleshooting, mobile device management, process documentation and engaging with 3rd party suppliers.

    This role would suit a recent IT graduate with some industry experience gained from a placement year, internship, apprenticeship or similar, plus the following:

    * A good understanding of Microsoft packages
    * Excellent customer service skills
    * Strong attention to detail
    * Logical approach to troubleshooting
    * Ability to effectively prioritise multiple deadlines

    The ideal candidate will be friendly and professional with the ability to provide a high level of customer service. Excellent written and verbal communication skills are essential as you will be engaging with users at various technical competencies across the business.

 
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