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ASH09684PC SITS Helpdesk Supervisor A large educational organisation based in London requires a Service Desk Deputy Manager to manage the SITS Helpdesk and provide 2nd line technical support as part of the Helpdesk team. This position will initially be a 2 year fixed term contract.

The role will be focussing on providing users with high quality service and customer focused query resolution across the SITS student administration system.

The successful candidate will have considerable demonstrable experience working as a SITS Help Desk Analyst or considerable experience in using SITS both client and E Vision applications across the full range of SITS student lifecycle modules, as their primary task will be to resolve student facing SITS technical queries.

The successful candidate will work with the Service Desk Manager to mentor and train team members to ensure an appropriate capability is reached to ensure all SITS query resolution KPI targets are met.

As part of your role you will contribute to business analysis of query types and to performance reports. You will further be expected to work with management to influence and implement a coherent strategic direction for the Service Desk across all business areas.

Experience of either leading a team of technical support professionals or acting as a member of a team with some leadership responsibilities would be highly advantageous.
• SITS Student Management
• Helpdesk Supervisor
• £31,000 - £38,000